Docpro.pk Terms and Conditions

Docpro.pk is the author and publisher of the internet resource www.Docpro.pk.com owns and operates the services provided through the Website.

1.NATURE AND APPLICABILITY OF TERMS

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.docpro.pk/company/privacy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by Docpro.pk. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Docpro.pk in connection with your visit to the Website and your use of the Services (as defined below).

The Agreement applies to you whether you are -
i. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions(“Practitioner(s)”, “you” or “User”); or
ii. A patient, his/her representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or
iii. Otherwise a user of the Website (“you” or “User”).
iv. For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website.
v. For other Users: Facility to(i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by Docpro.pk, and (iii) to make appointments with Practitioners.

The Services may change from time to time, at the sole discretion of Docpro.pk, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at [email protected].

By accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.

We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website will be solely at the discretion of Docpro.pk.

2.CONDITIONS OF USE

You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Docpro.pk that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.

3. TERMS OF USE PRACTITIONERS

3.1 LISTING POLICY

3.1.1 Docpro.pk, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. Docpro.pk reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform Docpro.pk immediately to enable Docpro.pk to make the necessary amendments.

3.1.2 Docpro.pk shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines

3.1.3 Docpro.pk shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by Docpro.pk, where the User has expressly or implicitly consented to the making of disclosures or publications by Docpro.pk. If the User had revoked such consent under the terms of the Privacy Policy, then Docpro.pk shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by Docpro.pk prior to its actual receipt of such revocation.

3.1.4 Docpro.pk reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website. However, Docpro.pk shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Practitioners are added to the Website.

3.1.5 Practitioners explicitly agree that Docpro.pk reserves the right to publish the Content provided by Practitioners to a third party including content platforms.

3.1.6 You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Docpro.pk accepts no liability for the same.

3.2 PROFILE OWNERSHIP AND EDITING RIGHTS

Docpro.pk ensures easy access to the Practitioners by providing a tool to update your profile information. Docpro.pk reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, Docpro.pk takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using Docpro.pk services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, Docpro.pk may modify or delete parts of your profile information at its sole discretion with or without notice to you.

3.3 DOCPRO.PK REACH RIGHTS

Docpro.pk reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, Docpro.pk will not be liable for the accuracy of information or the claims made in the Sponsored ads. Docpro.pk does not encourage the Users to visit the Sponsored ads page or to avail any services from them. Docpro.pk will not be liable for the services of the providers of the Sponsored ads. You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Docpro.pk accepts no liability for the same.

4.RIGHTS AND OBLIGATIONS RELATING TO CONTENT

4.1 As mandated by Regulation 3(2) of the IG Rules, Docpro.pk hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:

i. belongs to another person and to which the User does not have any right to;

ii. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

iii. harm minors in any way;

iv. infringes any patent, trademark, copyright or other proprietary rights;

v. violates any law for the time being in force;

vi. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

vii. impersonate another person;

viii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

ix. threatens the unity, integrity, defense, security or sovereignty of Pakistan, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

4.2 Users are also prohibited from: . violating or attempting to violate the integrity or security of the Website or any Docpro.pk Content;

i. transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by Docpro.pk;

ii. intentionally submitting on the Website any incomplete, false or inaccurate information;

iii. making any unsolicited communications to other Users;

iv. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;

v. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;

vi. copying or duplicating in any manner any of the Docpro.pk Content or other information available from the Website;

vii. framing or hot linking or deep linking any Docpro.pk Content.

viii. circumventing or disabling any digital rights management, usage rules, or other security features of the Software.

4.3 Docpro.pk, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Clauses 4.1 and 4.2. Docpro.pk shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

4.4 In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, Docpro.pk has the right to immediately terminate the access or usage rights of the User to the Website and Services and to remove non-compliant information from the Website.

4.5 Docpro.pk may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. The SPI Rules only permit Docpro.pk to transfer sensitive personal data or information including any information, to any other body corporate or a person in Pakistan, or located in any other country, that ensures the same level of data protection that is adhered to by Docpro.pk as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Docpro.pk or any person on its behalf and the User or where the User has consented to data transfer.

4.6 Docpro.pk respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights

5.TERMINATION

5.1 Docpro.pk reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where, . Such User breaches any terms and conditions of the Agreement;

i. A third party reports violation of any of its right as a result of your use of the Services;

ii. Docpro.pk is unable to verify or authenticate any information provide to Docpro.pk by a User;

iii. Docpro.pk has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or

iv. Docpro.pk believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Docpro.pk or are contrary to the interests of the Website.

TERMS OF SERVICE – ONLINE APPOINTMENT BOOKING FACILITY.

1.1 PARTNERS - Docpro.pk esteemed Partners are doctors, clinic managers, and other medical practitioners, who are listed and have a profile on www.docpro.pk and comply with the Terms of Use of www.docpro.pk.

1.2 ONLINE APPOINTMENT BOOKING FACILITY Online Appointment Booking is a facility offered by Docpro.pk.com to patients for booking appointments online with our partners. Docpro.pk will be providing contact center services to its valued customer’s. We have trained, qualified staff at our helpline and they will assist caller over the call with their queries and will schedule appointments/register patients and doctors accordingly. Outbound calling facility is also available to coordinate with patients and doctors for appointments.

1.3 OBJECTIVES OF ONLINE APPOINTMENT BOOKING FACILITY The two-fold objective of docpro.pk.com is to ensure:

i. Excellent experience for our patients by minimizing their waiting time

ii. Excellent experience for our partners by maximizing their utilization of time

1.4 MANDATORY TERMS OF SERVICE FOR PARTNERS

i. Every doctor should honor all appointments booked via docpro.pk.

ii. It is mandatory that the patient meets the same doctor with whom the appointment has been confirmed.

iii. The doctor should communicate about any expected delay/cancellation at least 2 hours prior to the scheduled time of appointment.

  • Non-compliance to the above will lead to poor patient experience and may attract penalties from Docpro.pk including, but not limited to, withdrawal of the ‘Book’ Privilege button and might have an adverse effect on the relevance score of the establishment on Docpro.pk reserves the right to withdraw the ‘Book’ privilege button.

1.5 MANDATORY TERMS OF SERVICE FOR PATIENTS . ‘Instant - Book Appointment’ button on Docpro.pk is a privilege given to the Patient, Docpro.pk reserves the right to withdraw this in case of repeated instances of “Patient No Show”.

1.6 PRIVILEGES FOR PARTNERS For complying with the terms of service on Docpro.pk the partners will be offered following privileges: Online Appointments Booking Facility . Patients can seamlessly book appointments 24x7 on Docpro.pk

i. Improve relevance score on Docpro.pk.com.

  • Docpro.pk provides the services on “as is” and “as available” basis. Docpro.pk does not represent, warrant or guarantee that your access to or use of Docpro.pk: (a) will be uninterrupted or error free; or (b)will result in any requests for appointments. Notwithstanding anything contained herein, Docpro.pk disclaims all liability for any act or omission of you, any Patient or other third party